GSM Nation's 10-Day Exchange DOA/Defective Policy does not cover the following:

1. Physical damage due to improper handling
2. Water damage
3. Damage due to acts of nature
4. Damage for using accessories that are not specified in the user manual
5. Network issues like dropped calls, low signal

GSM Nation determines a phone as defective when none of the above apply and the phone:

1. Cannot place phone calls
2. Cannot send text messages

GSM Nation will reject any item as a defective item if at least one of the following conditions apply:

1. The seals on the product have been tampered
2. The IMEI on the phone has been removed
3. The software of the phone has been changed by means of flashing the OS, re-programming the phone, or any other alteration.
4. The phone has more than 30 minutes talk time

Please note that GSM Nation gets its products from around the globe, as such, they are not necessarily 100% compatible with all the services provided by your GSM Service Provider. Please confirm first the compatibility of our product with added services such as GPRS, MMS, SMS, and others. An item will not be considered as defective for incompatibility issues with services from your GSM Service Provider.

If a product is defective within the first 10 calendar days from the date of receipt:

• GSM Nation will repair the product or replace the product for a new one if the product is not repairable within 10 business days of receipt. Any and all instruction books, cords, accessories, or any other items that were originally included with the product will not be replaced unless they are found to be defective.
• If you receive defective or incorrect merchandise, we will cover shipping charges up to a maximum of $12.00 USD when sending the the item back to us for repair or exchange.
• If you wish to return a defective product for a refund within 10 days of receipt and we accept it, no re-stocking fee will apply. Upon receipt and acceptance of your return, GSM Nation will refund your purchase price, minus shipping, handling, gift packaging, the applicable restocking fee and/or any other charges. GSM Nation is not responsible for shipping charges on returns.
• GSM Nation will charge a 20% restocking fee if the product is missing instruction books, original box, or software CDs. Missing cords, accessories, or any other items that were originally included with the product will be charged separately at market price.

If a product is defective after 10 calendar days from the date of receipt:

• Any and all defective products are exclusively supported by their manufacturer after 10 calendar days from date of receipt.
• Please read the terms and conditions from the manufacturer's warranty as they will apply in full after 10 calendar days from the date of receipt.
• No phones will be repaired or replaced by GSM Nation after 10 calendar days from date of receipt. There are no exceptions. We will, however, facilitate you in dealing with the manufacturer. GSM Nation will not be responsible for any shipping or repair charges.

If you are not satisfied with a product within the first 10 calendar days from the date of receipt and there is no defect with the product:

• GSM Nation will offer a refund* provided that the product is in brand new condition** (sellable as brand new) and contains all instruction books, cords, accessories, and any other items that were originally included with the product. All merchandise is visually inspected upon receipt for signs of wear and tear prior to the issuance of any refunds, exchanges or credits. A 20% restocking fee will apply.
• GSM Nation will charge an additional 10% restocking fee if the product is missing instruction books, original box, or software CDs. Missing cords, accessories, or any other items that were originally included with the product will be charged separately at market price.
• If the product is not in acceptable return condition*** GSM Nation will refuse to accept the return and will not authorize any refunds. No phone with a talk time greater than 30 minutes will be accepted.

No returns will be accepted after 10 calendar days from receipt date. There are no exceptions.

*Upon receipt and acceptance of your return, GSM Nation will refund your purchase price, minus shipping, handling, gift packaging, applicable restocking fees and/or any other charges. GSM Nation is not responsible for shipping charges on returns.

**Brand new condition means that there are no scratches, marks, or blemishes and the talk time of the phone is under 30 minutes.

*** GSM Nation reserves the right to classify the condition of any product. A not acceptable return condition is for a phone with scratches, marks, or blemishes or phone talk time over 30 minutes.