Manage your Order
Order tracking, Estimated Shipping Time, Order Security, Taxes, Custom Duties
How do I order?
Feel free to browse GSM Nation's product catalog and simply add the items you wish to purchase to your Shopping Cart. You may edit, remove or add items to your cart at any time. When you are done shopping and browsing our products, all you need to do is access your Shopping Cart and checkout the items you currently have in your cart. Please choose your shipping method. We offer different shipping methods with different rates. The next step will be to choose a method of payment. After entering all the details of your preferred method of payment, an order confirmation page will follow. In addition to that, an automatic order confirmation e-mail will be sent to you.
How do I add items to my shopping cart?
Search for the item you want to purchase. Once you are on the item's page, you can adjust the quantity to order. You will see an 'Add To Cart' button like the one below:

Click on the 'Add To Cart' button to add the item to your shopping cart.
How can I remove an item from my shopping cart?
Go to your Cart Contents and click the remove item checkbox for the item you wish to remove. After you have checked all the items you wish to remove, click on the 'Update Cart' button found at the bottom of the shopping cart. The 'Update' button is shown below:

How do I cancel an order?
To cancel an order, you must contact our customer service executive either by e-mail or through telephone and they will assist you further with the order cancellation.
How do I checkout?
To checkout your items, you need to be in the Cart Contents screen. After you review all the items you want to purchase in your shopping cart, you will have to click the 'Checkout' button (shown below) to check our your items.

Please note that you can also checkout your items by clicking on the checkout link at the top right of every page.
Do I need to create an account to order?
No, but by creating an account at GSM Nation you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.
Is the ordering process secure?
GSM Nation uses the worlds best SSL technology through VeriSign which is the world leader in encryption technology. GSM Nation, through VeriSign, automatically encrypts your confidential information in transit from your computer to GSM Nation's data processing server using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
If your method of payment is PayPal, your information is safe. Please refer to PayPal Data Security and Encryption section for further information.
Can you ship my items just anywhere?
If an order was placed using a credit card or PayPal, for security reasons, we will only ship to the billing address (Confirmed Address) of the credit card or PayPal account. There will be No Exceptions.
Please refer to our Payment Information section for further information.
How much do I have to pay for shipping?
GSM Nation uses the higher of the actual weight and volumetric weight of the order to calculate shipping rates. For more information please refer to the Shipping Methods and Shipping Rates section.
What about taxes?
For US customers, we charge 6% sales tax only for customers with a shipping address in the state of Connecticut.
What payment methods do you accept?
Please refer to our Payment Information section for further information.
How can I tell if my order went through?
After your payment information has been processed you should get an order confirmation page. In addition to that, an automatic order confirmation e-mail will be sent to you. If you did not get an order confirmation page or you did not receive a confirmation e-mail, please let any of our Sales Representatives know about it before re-ordering.
You can also sign in to your account and check your order status. If no orders are displayed we suggest contacting any of our Sales Representatives via Live Help or E-Mail.
When will I get my order?
The following are expected travel times after the item leaves our warehouse:
Standard Shipping: 1-3 Business Days, delivered in the morning.
Are there any customs and duty fees involved?
US Customers:
No. There are no customs and/or duty fees involved as we are mostly shipping from within the US. For phones shipping from outside the US, there is no duty on packages with a value of less than $2000
International Customers:
Please refer to International Orders for further information.
Can I track my order online?
Click on the Order Status link provided on the top right of the website. Enter the order number and the email you provided with your order and click the "Check My Order Status" button. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier. You can also track your orders by logging into your account.
Where do I get support for my purchase?
GSM Nation does not provide end-user technical support on any of the items that it sells. For warranty service after Gsm Nation's 10-day return policy, contact the product manufacturer using the contact information included in the package, or found on the product manufacturer's website.
Please read our Warranty and Return Policy section for further information.
If you are unable to get support from your GSM Service Provider on configuring your added services such as Mobile Data, MMS, SMS, and any other service, you can contact our support department for help. In most of the cases, we are able to provide easy to follow steps on how to configure your phone.
Contents
- How do I order?
- How do I add items to my shopping cart?
- How can I remove an item from my shopping cart?
- How do I cancel an order?
- How do I checkout?
- Do I need to create an account to order?
- Is the ordering process secure?
- Can you ship my items just anywhere?
- How much do I have to pay for shipping?
- What about taxes?
- What payment methods do you accept?
- How can I tell if my order went through?
- When will I get my order?
- Are there any customs and duty fees involved?
- Can I track my order online?
- Where do I get support for my purchase?






