What is manufacturer’s warranty?
Manufacturer’s warranty is a limited warranty that covers manufacturing defects in the device or defects that may arise due to workmanship or materials used. For example, if any internal component such as speaker, LCD, etc malfunctions within the length of the warranty, the device would be covered under manufacturer’s warranty. Under manufacturer’s warranty, a device is eligible for repair or replacement in the same country it was originally meant to be sold in. So, a US spec phone will have to be sent to the manufacturer in US for a claim.
Why Extended Warranty? What's the difference between Extended and Manufacturer's Warranty?
Extended warranty is an alternative to the manufacturer’s warranty provided by a third party. Gsm Nation has partnered with CPS Central (Cpscentral.com) to provide Extended Warranty.. The primary advantages of CPS Central extended warranty over a manufacturer’s warranty are:
International Coverage
You do not have to worry about sending your device back to the country of original sale to make a claim. You can send it to the office of the extended warranty provider in your own country and they will take care of everything. This offers the advantage of convenience, faster service as well as low shipping costs.
No Hassle
You do not have to go through the hassle of dealing with the manufacturer. The extended warranty provider will do that for you!
Unlocked Phones
If you are using an unlocked phone on a different network than the one it was initially locked to, you might face difficulty in dealing with the original network. If you have to return the phone to the network, you have to have an account number with the network. Extended warranty removes this difficulty as you only deal with CPS Central.
Who provides the warranty?
GSM Nation has partnered with Consumer Priority Service (CPS) to provide extended protection plans for electronic devices. CPS is one of the leading providers of third party warranty services in the US and worldwide.
CPS was founded on the belief that consumers deserve better service. Putting the satisfaction of the consumer at the forefront of their corporate policy has driven the company to be among the very best at post sale service both on and offline. Their lineup of consumer protection products can be found at America’s largest retailers as well as America’s best boutique shops. Although some of their Authorized Dealers compete with each other they all share one common belief – Consumers Deserve a Better Service Provider. That is why we have selected Consumer Priority service, a place where you, our mutual customer, is Always Our Priority.
What is covered?
CPS Protection Plans are extensions of your manufacturers’ written warranty with a few added bonus features. Any malfunctions that would normally be covered within the terms and conditions of the original written warranty would be covered through the life of the Consumer Priority Service Extension. “Our Shield Means You're Protected.”
All CPS plans are zero deductible. This means that ALL costs associated with Parts and Labor to repair your defective product are covered.
What is not covered?
The standard CPS warranty will not cover unintentional damages as a result of: impact or dropping, liquid damage, unintentional physical damage or if you phone is bricked due to rooting the phone or installing any unauthorized applications or software's. The standard CPS warranty does not cover intentional damages of any kind to the Covered Product or losses due to theft.
How do I do this?
Enrolling in the CPS warranty plan is simple. Just select the extended warranty option from "Get Warranty" tab on your phone page. Upon receiving the CPS warranty confirmation and product from Gsm Nation, you will have 30 days to register with CPS. You can register online at www.cpscentral.com or by phone +1-718-705-6081.
How do I make a claim?
You can process claims via phone (+1-718-705-6081) or through the CPS portal at www.cpscentral.com. CPS will respond with an immediate email notification upon receiving any registration or claim. CPS will assign a manufacturer authorizes service center to complete the repair for the customer. If the service cannot be performed, CPS will offer the customer a settlement (at CPS’s discretion). In the event that CPS decides to settle the claim monetarily for the customer, they will offer the customer the current market value for an item of like kind and quality.
CPS can provide all approvals, service instructions, and settlements via email. Customers can contact CPS directly by phone as well.
Shipping fees related to the CPS Extended Warranty are the end user’s responsibility.
