Most smartphone users have enough gripes about their gadgets to fill a sizable Tumblr. But have you ever wondered just who else feels the same about their handset? If you were to fill a conference center with smartphone users and poll them about their experiences, what would they say? More importantly, what would the keynote speaker say? As one social media expert and accomplished speaker points out, good keynote speakers should not only talk to their audience, but listen to them as well. A two-way exchange of ideas and support is critical for improving businesses – whether that business is a corner store pet shop or a gigantic, global cellphone company. So while it would be nice if the cellphone companies would actually implement user recommendations, first they’d have to listen to what those users are really saying. The Pew Research Center can help with that. They put their curiosity to use with the new Internet and American Life Project. Thanks to its fact-finding efforts we now know just how people feel about their cellphones. Here are 5 of the most common complaint-inducing gripes cellphone users experience.
“My Smartphone is Too Slow”
This one doesn’t really come as a surprise. In today’s digital world, anything short of instantaneous is just a little bit frustrating. According to the poll, 77 percent say download speeds are too slow. Do you hear that Google Play? We don’t have all day to wait for aDownloader to get to those torrents. We’ve got apps to play.
“Who Is Sending Me All This Spam?”
It’s good to know we’re not the only ones getting texts about last-minute deals on cruises to Rekjavik. Apparently, 69 percent of text senders receive spam or unwanted texts. That’s such a big number that we can only conclude that people are actually responding to the spam on their phones. If you are one of those people, please submit your name and number in the comments section so we can thank you for all you’ve done to keep spam messaging alive with a few thousand texts of our own.
“I Hate You, Telemarketer”
Roughly 26 percent of smartphone owners receive those terrible, loud pre-recorded robo calls. The Pew Center found these numbers especially interesting because both robo dialing and the use of pre-recorded messages are illegal in the United States. Maybe yelling “I’m going to report you to the authorities” before you hang up will help give you a little piece of mind.
“Can You Hear Me Now?”
Well this is just embarrassing. Apparently, 72 percent of cellphone owners say that they experience dropped calls. A third of those say that those dropped calls happen at least weekly.
If a phone can access the internet, work out your exact location on the globe and have a semi-intelligent conversation with you, surely it should be able to handle a simple phone call. Because it’s a phone. Seriously phone manufacturers, get it together.
“What Does Race Have to Do With It?”
When the Pew Center broke down their collected data, they found some pretty interesting trends. Apparently, black and Hispanic cellphone owners experience more problems on average than their white counterparts.
For example, 30 percent of white cellphone owners said they experienced dropped calls weekly, but 39 percent of Hispanics and 41 percent of blacks experienced the same thing.
Hispanics experience slower download speeds than blacks who experience slower download speeds than whites. And black people receive more spam texts than anyone.
If the Pew Center has accidentally discovered that cellphones are both sentient and a little bit racist, this is certainly one of the worst iterations of the tech-apocalypse we’ve ever heard of. But they assure us that the reason is likely that African-Americans and Hispanics are more likely to use their cellphone as their primary means of internet and phone access. That’s certainly a relief.
Now that we’ve listed the top 5 cellphone gripes, we want to hear from you. Are there any phone faux pas that you wish would go away? Sound off in the comments section.